Job Details


Title:Help Desk Manager
Location:Dayton, OH

U.S. Citizenship is required. Applicants must possess an active, Federal Government Security Clearance.

About ID:
Headquartered in Ashburn, VA, Intelligent Decisions (ID), a premier systems integrator, provides a broad range of innovative, IT professional services, software, hardware and manufacturing solutions to Federal, State and Local governments and Fortune 1000 customers. Ranked on the VARBusiness 500 and CRN's Fast Growth 100, ID offers best-value pricing and helps clients meet their strategic goals and mission objectives. ID is a results oriented organization full of smart, energetic people with a passion for solving the industry's most challenging IT problems

U.S. Citizenship is required.


Applicants must possess an active, Federal Government Security Clearance.


 

 



The Help Desk is responsible for configuration management, updating procedures and guidelines, and providing assistance to new and lesser experienced personnel.  The Help Desk Manager will give turnover to a government lead and will be responsible to work with the Government or designated lead, keeping them informed on all phases of monitoring and Help Desk operations.


 

Job Qualifications:


·         Experience managing others.


·         Ability to plan, direct and supervise the work of others.


·         Strong communication and training skills.


·         Ability to effectively multi-task and prioritize.


·         Proven analytical and problem-solving abilities.


 


High School

3-5

5-7


Expression of Interest

Drug-Free Workplace/Drug Testing Employer: Intelligent Decisions maintains a drug-free workplace and performs pre-employment substance abuse testing. A successful drug screen is required prior to employment.

Authorization to Share Resume and Personal Information: By submitting your resume for this position, you authorize Intelligent Decisions to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should Intelligent Decisions or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

EEO and Affirmative Action Policy: Intelligent Decisions, Inc. (ID) is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of Intelligent Decisions, Inc. to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.